Privacy Policy

Who we are

ListVivid is operated by ListVivid SIA, registration [registration number], [registered address], Latvia ("ListVivid", "we"). We make property websites, tours and marketing materials for real-estate agents in the United States.

For our customers' accounts we decide how personal information is used (we are the "controller"). For listing websites, inquiries and visit counts we work on behalf of the agent or brokerage that published the listing (we are their "processor" or "service provider"); that agent or brokerage is responsible for those inquiries.

Questions and requests: [privacy contact email].

What we collect

• Customer accounts: email address, workspace name and role, sign-in records.
• Agent profiles that customers add: name, licence title, number and state, team, short bio, headshot, phone, email, brokerage details, and an optional CRM address.
• Listing content: address, facts, descriptions, photos (re-encoded without location or camera metadata), floor plans, open-house dates, and notes or MLS sheets supplied for AI drafting.
• Inquiries sent from a listing website: name, email, phone, message, preferred tour date, whether the call/text consent box was ticked and the version of its wording, the page it came from and the time.
• Visits to listing websites: to count each visitor once per day we keep a daily hash of the IP address and browser for 2 days. We do not store the IP address itself and we do not set a cookie. To show the agent how visitors found the listing, the page also sends the address of the site that linked to it and any campaign tag in the link (utm_source); we turn that into a short name such as "Google" or "Instagram" and do not store the address itself.
• Visits to our own marketing pages: we count how many people open a page, press Start free or add photos, each person once a day per page, with the same 2-day hash and no cookie. The site that linked to the page becomes a short name, as above. If you sign up, we note which of our pages you started from on your workspace.
• Clicks on the “Made with ListVivid” link on a listing website: we count each person once a day with the same 2-day hash, without a cookie, and we note if a workspace was created after such a click. Totals are not linked to a listing, an agent or a visitor.
• The listing videos waitlist: your email address and the time you joined, only to tell you when listing videos open. Deleted on request and after 24 months at the latest.
• Spam protection: when an inquiry is sent or you start filling in the waitlist form, Cloudflare Turnstile checks signals such as IP address and browser data.
• Billing: plan, listings paid for and order identifiers. Payment details are handled by Polar, our merchant of record.

Why we use it

• To provide the service a customer signed up for: accounts, listing websites, marketing kits, inquiry delivery (contract).
• To keep the service secure and prevent spam and abuse (legitimate interest).
• To learn how many people find ListVivid through the link on listing websites (legitimate interest).
• To meet legal, tax and accounting duties (legal obligation).
• For inquiries and visit counts: to carry out the agent's instructions — delivering the inquiry to the listing agents and showing them how many people viewed the listing.

We do not use personal information for advertising, we do not build profiles, and we do not make automated decisions with legal or similar effects about anyone.

Inquiries sent from a listing website

An inquiry goes to the agents named on the listing, by email and, if the agent set it up, to the agent's CRM. The agent decides how to follow up. Ticking the call/text box is optional and is not a condition of any purchase.

Inquiries are deleted automatically 24 months after they arrive, or earlier if the agent deletes them or the listing.

If you sent an inquiry and want it corrected or deleted, contact the agent named on the listing. You can also write to us; we will pass your request to the agent and tell you who they are.

Cookies and similar technologies

Listing websites, tours and our marketing pages set no cookies. Photos you add on our home page before signing in wait in your browser, on your device, until you sign in or clear them; nothing is sent to us before that.

After a customer signs in, one cookie keeps the session (Supabase Auth). It is strictly necessary for the signed-in service, so no consent banner is shown.

We use no third-party analytics, advertising or social-media trackers. If that ever changes, we will ask for consent first where the law requires it.

Who receives personal information

Our sub-processors (hosting, database, storage, email, AI drafting, background jobs, payments) process it only on our instructions. The current list, with what each one receives and where, is on the Sub-processors page (/subprocessors).

Agents receive the inquiries sent to their listings. Information shown on a public listing (agent profile, brokerage, photos, description) is visible to anyone who opens it.

We do not sell or share personal information for cross-context behavioural advertising, and we do not use it for targeted advertising.

Global Privacy Control: we honour the Global Privacy Control signal as an opt-out of sale, sharing and targeted advertising. Because we do none of these, the signal does not change anything we do today.

International transfers

ListVivid is operated from the European Union and hosted in the United States. Where personal information moves from the EU to the US, we rely on the EU–US Data Privacy Framework for certified recipients or on the European Commission's standard contractual clauses.

How long we keep it

• Inquiries: 24 months, then deleted automatically.
• Visit hashes: 2 days. Daily view totals contain no personal information.
• Seller preview links: 7 days.
• Accounts, agent profiles and listings: until the customer deletes them or the workspace.
• Billing records: as long as accounting and tax law requires.
• Backups follow our providers' backup windows and are overwritten on their schedule.

Your rights

Depending on where you live, you can ask to know, access, correct, delete or receive a copy of your personal information, and to restrict or object to its use. Residents of California, Virginia, Colorado, Connecticut, Texas, Oregon and other states with privacy laws have these rights under their state law; we will not treat you differently for using them.

Customers can export and delete their workspace in the dashboard (Billing & Plans → Workspace data). Anyone else can write to [privacy contact email]. We may need to confirm your identity; an authorised agent may act for you with your signed permission.

For inquiries and visit data, the agent or brokerage behind the listing decides on requests; we help them answer.

In the EU you can complain to the Latvian supervisory authority, Datu valsts inspekcija (Data State Inspectorate), www.dvi.gov.lv, or to the authority where you live.

AI drafting

Agents can ask ListVivid to draft listing copy, photo captions and tags from their notes, MLS sheet and photos. These go to Google's Gemini API under its paid terms, which do not allow Google to use them to improve its products. The agent reviews every draft before anything is published.

Security

Data is encrypted in transit, access is limited by role and by workspace at the database level, photos are re-encoded so no location data survives, preview links are stored only as one-way digests, and outgoing CRM deliveries are signed. No system is perfectly secure; if a breach affects you, we will tell the responsible customer, and you where the law requires it.

Children

ListVivid is a business service for adults. It is not directed to children and we do not knowingly collect children's personal information.

Changes

We will post changes here with a new date, and tell customers by email about changes that matter.