Terms of Service

The agreement

These terms are between ListVivid SIA, registration [registration number], [registered address], Latvia ("ListVivid", "we") and the person or business that creates a workspace ("you"). By creating a workspace you accept them, together with the Data Processing Agreement (/dpa), which covers the personal information you put into the service.

ListVivid is a business service. You must be an adult and use it for your real-estate business or for clients' listings.

Your account

Keep sign-in access to yourself and your team. You are responsible for what happens in your workspace and for the people you invite.

The service

You can draft listings, AI drafts and seller previews for free within the limits shown in the product. A new workspace can publish its first listing free for 14 days on its ListVivid web address, without print brochures, social banners or a custom domain. Other listings go live paid once (60 days per listing) or on a monthly plan, at the prices shown at checkout.

Listing websites show a small “Made with ListVivid” link at the very bottom. A workspace that has paid for a listing or has a monthly plan can turn it off in the editor, except on its free first listing; the link returns if that purchase is fully refunded or the plan ends with no paid listing left. It never appears on MLS tours or seller previews.

We may change or improve features. If we remove something you paid for, we will offer a fair alternative or a pro-rated refund.

Your content and your responsibilities

You keep ownership of your listings, photos, floor plans and profiles. You give us the permission we need to host, process, display and deliver them to provide the service, including on the domains you connect.

When you turn on floor-plan styling, we change only the look of a plan you uploaded (background, line colour, empty margins) so it matches your site. We do not redraw it or change its text, numbers or proportions, and the original stays linked next to it. You review the styled plan before it is published.

• You confirm the price, facts and address before publishing and keep them accurate.
• You have the rights to the photos, floor plans and text you upload, and the seller's permission to market the property.
• You follow your MLS rules, your brokerage's policies, fair-housing law and your state's advertising and disclosure rules. The compliance features help you present required information; they are not legal advice and do not replace your brokerage's review.
• You review AI drafts before publishing. They can contain mistakes.
• When you contact people who send inquiries, you follow the law on calls, texts and email (for example the TCPA and CAN-SPAM) and respect the consent they gave.
• You give buyers and visitors any privacy notice your own law requires and answer their requests about their inquiries.

Acceptable use

Do not use ListVivid for listings you are not authorised to market, for misleading or discriminatory advertising, to collect information unlawfully, to send spam, or to attack, overload or reverse-engineer the service.

Fees and payment

Payments are processed by Polar, our merchant of record, under its terms. Prices exclude any taxes Polar must collect. Plans renew until cancelled; cancelling stops the next renewal. Refunds follow the policy shown at checkout and the law that applies to you.

Ending the agreement

You can stop at any time and delete your workspace in the dashboard after cancelling a running plan. Deletion removes your listings, leads, agent profiles and files and cannot be undone, so export your data first.

We may suspend a workspace that breaks these terms or puts others at risk, and we will tell you why unless the law prevents it.

Warranties and liability

We provide the service with reasonable care and skill but cannot promise it will be uninterrupted or error-free. To the extent the law allows, our total liability under these terms is limited to the amount you paid us in the 12 months before the claim, and neither side is liable for indirect or consequential loss. Nothing limits liability that cannot be limited by law.

You will cover our reasonable costs if a third party claims against us because of your content or your breach of these terms.

Law and disputes

[Governing law and venue to be set with counsel.] Mandatory consumer and privacy protections of your location still apply.

Changes and contact

We will give at least 30 days' notice of changes that reduce your rights. Contact: [privacy contact email].